Important notice: Joint association press release and FAQ on Interim Measures for Policyholders/Takaful Participants Impacted by Premium/Contribution Repricing. Click here to learn more

Important notice: Changes to Asset Allocation Range for FWD Invest-i Global Balanced Hedged Fund’s Target Fund. Click here to learn more

FWD Takaful Investment-Linked Funds 2024 Annual Funds Performance Report is now available. Click here under the FWD Takaful tab to view/download the report.

Payment to FWD Insurance and Takaful via Bank Auto debit Services will be unavailable due to scheduled maintenance on Sunday, 4 May 2025, 11:30PM to 11:59PM. If you have any enquiries, please contact us at: ask@fwd.com (FWD Insurance policy owners) or contact.my@fwd.com (FWD Takaful participant owners).

FWD Insurance

Whistleblowing Policy

We encourage employees and stakeholders to raise any incidence of improper conduct at the earlier opportunity.

This policy aims to

Ensure that staff and stakeholders are able to raise concerns regarding any illegal conduct or malpractice and to have such concerns properly investigated.

Encourage staff and stakeholders to disclose any wrongdoing, unethical business and/or professional behaviour that may adversely impact the company and/or be detrimental to other staff and stakeholders of the company.

The anonymity of the whistleblower will be maintained throughout the whistleblowing process to protect him/her from any retaliation for reporting violations or suspected violations.

Due Diligence

Report must be made in a good faith.
Should provide, orally or in writing, basic information such as: the misconduct itself, the person(s) involved, when it occured, and who is/are affected by the misconduct.
Must have firsthand knowledge of facts disclosed in report.
Should not be discouraged from making a report because they are unsure as to whether there is sufficient evidence to support their allegations.

Disclosure of Reportable Activity

All disclosures of information can be made to any of the following contacts via mail or email:

Chairman, Audit Committee	FWD Insurance Berhad Level 21, Mercu 2, KL Eco City, No. 3, Jalan Bangsar, 59200 Kuala Lumpur
Business Ethics Officer	Mr. Roslin Bin Asther FWD Insurance Berhad Level 21, Mercu 2, KL Eco City, No. 3, Jalan Bangsar, 59200 Kuala Lumpur) roslin.asther@fwd.com

Note: For mail-ins, kindly indicate "Strictly to be Opened by Addressee Only" on the envelope.

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